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Frequently Asked Questions
- How can I upgrade my subscription?
Select the desired subscription plan from Plans & Pricing and follow the steps to upgrade. Depending on your current plan and its prepaid period, you'll only pay the prorated amount in the first payment for the new plan.
- How can I pay?
You can pay by credit/debit card, via PayPal, send money via Bank Transfer or even by Bitcoin.
- Is it possible to pay monthly?
Yes, we have both annual and monthly plans. Don't forget that you can save up to 40% by subscribing to the annual plan when compared to the plan paid monthly!
You can find the monthly options when you click on the “Monthly” button on the left side of our Pricing.
- How can I disable auto-renewal?
If you decide to stop the recurring payment, visit the Active plan section in the dashboard menu. Click on the “Disable renewal” in the Auto-Renewal line. Please, submit the request at least 3 days before the current prepaid period ends so we have enough time to process it before you are automatically charged for the following period. Your plan will remain active until the end of the current prepaid period.
As per our 48-hours money back guarantee, you will be given the option to ask for a refund during the auto-renewal cancellation if you are eligible.
We process these requests within 2 working days.
The 48-hours refund eligibility does not apply to 2 consecutive subscriptions.
- Can I have an invoice after I subscribe?
- Does Mangools provide any discount?
There are special offers few times a year. Moreover, you might get a special time-limited early-bird discount one hour after registration. Find out more about Mangools discounts and coupon codes.
- When will be my limits refreshed?
Limits are refreshed every 24 hours. This period starts counting after you submit your first request. Once the limit is reset, the counter waits for your next "first" request to start the 24-hour countdown again.
To find out the current status of your limits, click on your Avatar/Icon on the top-right corner in any of our apps. You can also find the information in your dashboard.
You'll find the information in your Mangools account in the Usage section.
- What does one keyword lookup and one SERP lookup mean?
One keyword lookup counts each time you type a keyword, domain or URL in the main search input area and hit the green search button.
Importing your own list of keywords (can be done via our import page) counts as one keyword lookup.
Clicking on a keyword from “Suggestions” in order to generate the real-time SEO difficulty score (KD) doesn't count as a keyword lookup - it counts as one SERP lookup.
One SERP lookup counts every time the SERPChecker panel (right side of KWFinder, or the SERPChecker app) loads, e.g., when you analyze a keyword in SERPChecker or click on one from the “Suggestions” in KWFinder.
- I can't see the search volume data for the previous month, why?
In some rare cases, our data provider no longer provides data for your specific keyword (this usually happens for sensitive topic keywords). In that case, we show you the latest data we have in our database.
- I have found an outdated search volume for a keyword (e.g. a year old), why?
This can happen sometimes as both features are based on Google's terms & conditions. This is something we cannot influence because Google decided to block your IP because of too many requests (most of the IPs are shared). It shouldn't last longer than a few hours. Alternatively, you can continue with your research in "Suggestions" feature.
- Why I am getting an error while using the “Autocomplete” or “Questions” feature in KWFinder?
This can happen sometimes as both features are based on Google's terms & conditions. This is something we cannot influence because Google blocked your IP temporarily because of too many requests. A few minute wait is usually all it takes. Feel free to use the Suggestions and Search by domain features in the meantime.
- What is the keyword difficulty (KD) and how is it calculated?
The Keyword difficulty is our own SEO metric for estimating how difficult it is to rank on the first SERP for a specific keyword. The higher the value, the more difficult it is to outrank your competitors in Google. Check out this blog post for more detailed information about KD.
- Where do KWFinder data come from?
To keep the data fresh and relevant as much as possible, we use multiple data providers alongside our own know-how and processing. Find out more about our data sources here.
- What does N/A in the left KWFinder panel mean?
If there is N/A under “Search”, “CPC”, or “PPC” columns, it means that there isn't enough data to display the value. This is usually caused by very low or zero search volume of the selected keyword.
- Why should I use SERPChecker when it's already in the right part of the KWFinder screen?
KWFinder is a keyword research tool, while SERPChecker gives you an in-depth insight on Google SERP thanks to 49+ SEO metrics. Its integration in KWFinder enables you to check basic SERP results for the currently researched keyword. It's just a tip of the iceberg of what SERPChecker does. We strongly recommend SERPChecker for a deep competitor and SERP analysis - it's up to you which metrics you decide to show in the SERP table! (choose from 49+ SEO metrics)
- My CSV exports aren't readable in Excel, why?
Instead of opening the file, use the “Import” feature in excel. In the import options, set the character encoding to “UTF-8” and “comma” as the delimiter. Alternatively, you can open the file in OpenOffice Calc or Google Sheets.
- How can I become your affiliate partner?
All you need to do is to sign up and start using your unique tracking code. You'll find further information in the Affiliate section.
- Do you provide an API access?
Yes, we can provide you SERPWatcher API access. We also have separate API plans for KWFinder and SERPChecker (not part of our ordinary subscription plans). You’ll find more information in the Mangools API section.