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Frequently Asked Questions
- How can I upgrade my subscription?
Follow these easy steps:
- Buy the new plan
- Disable auto-renewal of your current plan and select the option “I'm upgrading or changing my subscription”.
- We will refund the prorated amount of the current plan.
- How can I pay?
You can pay by credit/debit card or via PayPal or now even by Bitcoin.
I'm from Germany and have issues during the payment.
If you're facing any payment issues, there's a possibility to send the money directly to our PayPal account. This is possible only for the annual subscriptions. In this case, please contact us via chat or drop us an email.
- Is it possible to pay monthly?
It's all your choice. You can choose either one of the annual or monthly plans. You can find the monthly options when you click on the “Monthly” button above the plans in the Pricing section.
- How can I disable auto-renewal?
If you decide to stop the recurring payment, visit the Dashboard menu and select Subscriptions. Click on the “Disable auto-renewal” right below the subscription. Please, submit the request at least 3 days before the current prepaid period ends so we have enough time to process it before you are automatically charged for the following period. The subscription will remain active until the end of the current prepaid period.
As per our 24 hours money back guarantee, you will be given the option to ask for a refund if you are eligible. If you disable the auto-renewal within 24 hours, your subscription won't remain active until the end of the current prepaid period.
Your request will be processed within 48 hours.
- Can I have an invoice after I subscribe?
Sure, you'll find the invoice(s) in your Mangools account after you subscribe.
- When will be my limits refreshed?
This information is in your Mangools account in Apps & Usage. Limits are refreshed every 24 hours. This period starts counting after you submit your first request. It's an automatic sliding window not based on time zones.
- What does one keyword lookup and one SERP lookup mean?
One keyword lookup counts each time you type a keyword in the main search input area and hit the button “Analyse” or click on the magnifier. Importing your own list of keywords counts as one keyword lookup. Clicking on a keyword from “Suggestions” in order to generate the real-time SEO difficulty score doesn't count as a keyword lookup.
One SERP lookup counts every time the SERPChecker panel loads, e.g., when you analyse a keyword or click on one from the “Suggestions”.
- Why am I seeing “Out of limits!” message even when I haven't used my free limits?
This is caused by a shared IP address with someone else using the tools. This can only happen when you use the free plan.
- I still can't see the search volume data for the previous month, why? How long do you cache the data?
Generally, we cache the data for 30 days. In some cases, such as specific keywords or locations it can take more than 30 days. This depends on our data provider and even we would love to provide you with the data sooner, we can't.
- Why I am getting an error while using the “Autocomplete” or “Questions” feature in KWFinder?
This can happen sometimes as both features are based on Google's terms & conditions. This is something we cannot influence because Google decided to block your IP because of too many requests (most of the IPs are shared). It shouldn't last longer than a few hours. Alternatively, you can continue with your research in "Suggestions" feature.
- What is the SEO difficulty and how is it calculated?
The SEO difficulty is the major metric of a keyword when performing a keyword research. The higher the value, the harder is to compete with others on the market. You will find detailed information and calculation of the metric on our blog.
- Where do KWFinder data come from?
To keep the data fresh and relevant as much as possible, we use multiple data providers alongside with our know-how. We cache the data for 30 days. Find out more about the data sources.
- What does N/A in the left KWFinder panel mean?
If there's N/A under “Search”, “CPC”, or “PPC” columns, it means there aren't enough data to display the values. This is caused by low or zero search volume of the selected keyword.
- Why should I use SERPChecker when it's already in the right part of the KWFinder screen?
KWFinder is a keyword research tool, while SERPChecker gives you in-depth insight on Google SERP thanks to 49+ SEO metrics. Its integration in KWFinder enables you to check basic SERP results for the currently researched keyword. It's just a tip of the iceberg of what SERPChecker does, so we strongly recommend the tool where you can manage SEO metrics and get deep competitors analysis.
- Why aren't the highest Ranks sorted as first in the SERPChecker panel?
The reason why we don't sort the URLs by Ranks is that we analyse only one, however, the most important fact - link profile of the sites in Google SERP. There are also other factors taken into account by Google, such as relevancy or the user behaviour on the website. Unfortunately, it isn't possible to quantify these into a metric.
- My CSV exports aren't readable in Excel, why?
Instead of opening the file, try to “Import” it. In the import options, set the character encoding to “UTF-8” and “comma” as the delimiter. Alternatively, you can open the file in OpenOffice Calc.
- I can't download CSV in Safari, why?
There was a known bug in older versions causing that CSV files weren't downloading. Update your Safari to the latest version, please. Optionally, you can use a different browser.
- How can I become your affiliate partner?
All you need to do is to sign up and start using unique tracking codes. You'll find further information in the Affiliate section.
- Do you provide an API access?
Yes, for SERPWatcher, and a private API access for KWFinder and SERPChecker. You’ll find more information in the mangools API section.